All items are insured until they have been delivered to your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact customer service via our contact form immediately. If refusal of the package is no longer possible, please take good pictures of the damaged box BEFORE OPENING the package. Then carefully open the package while taking pictures of each step in the process. Once opened, carefully check the item(s) for any signs of damage. If goods are damaged, please contact us immediately through our contact form, chat or mail, where you can provide us with all the required information and pictures.
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